Susan joined PROFIT INSIGHT® in 2013. Prior to joining the team she worked at a mid-size bank in Pennsylvania for over 10 years. As the Business Intelligence Manager, she was responsible for identifying and developing analysis tools utilized for querying and evaluating data and generating daily, monthly, annual, and ad hoc reports and analysis for multiple departments and the Board.
She is a Certified Six Sigma Black Belt with a proven track record of driving growth, reducing risk, improving operating efficiencies, and increasing profitability. She led several initiatives focused on providing insight into methods of process, inspection and data monitoring.
Susan graduated from Shippensburg University with a BS in Mathematics (BS) and a concentration in Actuarial Science.
Her areas of expertise include:
- Business Operations
- Process Improvement
- Change Management
- Electronic & Online Banking Channels
- Platform advisory/conversion
- Platform/infrastructure development and efficiency
- Account servicing
- Vendor management
- Customer Profitability