PROFIT INSIGHT’s end-to-end review of the client’s operations identified 24 new opportunities to take advantage of enhanced functionality following conversion to a new platform as well as modifying existing activity to more efficient practices.
Top 25 North American credit card issuer was seeking optimal performance to ensure a strong ROI post system conversion to a different card processing platform. Additionally, our client needed to improve turnaround times for system changes and gain insight into best practice for utilizing and optimizing new system functionality.
Profit Insight completed an end to end review of various business areas and affiliated functions which included authorizations, new product set-up, reporting, product features and pricing for multiple portfolios residing on different processing platforms.
Identified 24 opportunities to take best advantage of new systems and corresponding functionality while also modifying processes to enable automation and eliminate overlapping/redundant activities. Recommendations also included establishing a defined approach for program and project management and revising the operational team structure.