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Insights Series

Explore market updates for bank and financial institutions who are looking to uncover incremental earnings enhancement opportunities

“Everything can be done online or via mobile” is what customers hear, but actual experiences can quickly become a point of friction. ...
Consumer spending is down. Profits and margins are near all-time lows. What should banks do?...

Being a Consultant During a Pandemic….

Just about everyone on our team has been in consulting for many years – in some cases decades - and have seen how markets change,
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Behavioral Economics or Behavioral Health ?

In 2002 psychologists Daniel Kahneman and Amos Tversky won a Nobel Price for their work in developing the Prospect Theory in the late
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You’ve read so many blogs…now what?

Four months ago, things seemed good, right?  Banks in the U.S. and Canada entered the COVID-19 crisis with relatively strong capital and
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Harnessing Big Data: Can Banks Make It Work?

Gathering, curating, and effectively leveraging the huge amounts of data available to banks and card issuers may be THE critical issue
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Financial Institutions: Helping Customers Bounce Back from Payment Adversity

We can’t be certain this is true for all, but we haven't spoken with one financial institution's payments executive recently that had
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Managing Through Crisis

Consumer and small business spending are a huge and growing contributor to U.S. economic growth – nearly 70% in the third quarter of
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