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    Using powerful, data-driven analytics & strategies to improve performance for global financial institutions in Consumer Banking, Credit Cards & Payments

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    Recent Posts
    Managing Through Payments Adversity

    Are you getting the help you need?

    Consumer spending is not expected to recover measurably in the near term so banks now face a longer runway of diminished business activity
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    Managing Through Payments Adversity

    Winning the Transaction

    2020’s holiday shopping experience will be a new normal. Consumers are adapting, embracing new ways of transacting. Are you ready?
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    Customer Experience

    Is your CX truly without friction?

    “Everything can be done online or via mobile” is what customers hear, but actual experiences can quickly become a point of friction.
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    Managing Through Payments Adversity

    Banking...Still at The Crossroads?

    Consumer spending is down. Profits and margins are near all-time lows. What should banks do?
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    Driving Earnings Growth

    Being a Consultant During a Pandemic….

    Just about everyone on our team has been in consulting for many years – in some cases decades - and have seen how markets change,
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    Driving Earnings Growth

    Behavioral Economics or Behavioral Health ?

    In 2002 psychologists Daniel Kahneman and Amos Tversky won a Nobel Price for their work in developing the Prospect Theory in the late 70’s
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    Driving Earnings Growth

    You’ve read so many blogs…now what?

    Four months ago, things seemed good, right? Banks in the U.S. and Canada entered the COVID-19 crisis with relatively strong capital and
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    Harnessing Data

    Harnessing Big Data: Can Banks Make It Work?

    Gathering, curating, and effectively leveraging the huge amounts of data available to banks and card issuers may be THE critical issue of
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    Managing Through Payments Adversity

    Financial Institutions: Helping Customers Bounce Back from Payment Adversity

    We can’t be certain this is true for all, but we haven't spoken with one financial institution's payments executive recently that had
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    Managing Through Payments Adversity

    Managing Through Crisis

    Consumer and small business spending are a huge and growing contributor to U.S. economic growth – nearly 70% in the third quarter of 2019,
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