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Insights Series

Explore market updates for bank and financial institutions who are looking to uncover incremental earnings enhancement opportunities

Pre-pandemic predictions for 2020 played out in a variety of ways as banks adapted to unfolding events with varying degrees of success....
Consumer spending is not expected to recover measurably in the near term so banks now face a longer runway of diminished business...

Winning the Transaction

2020’s holiday shopping experience will be a new normal. Consumers are adapting, embracing new ways of transacting. Are you ready?
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Is your CX truly without friction?

“Everything can be done online or via mobile” is what customers hear, but actual experiences can quickly become a point of friction. 
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Banking...Still at The Crossroads?

Consumer spending is down. Profits and margins are near all-time lows. What should banks do?
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Being a Consultant During a Pandemic….

Just about everyone on our team has been in consulting for many years – in some cases decades - and have seen how markets change,
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Behavioral Economics or Behavioral Health ?

In 2002 psychologists Daniel Kahneman and Amos Tversky won a Nobel Price for their work in developing the Prospect Theory in the late
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You’ve read so many blogs…now what?

Four months ago, things seemed good, right?  Banks in the U.S. and Canada entered the COVID-19 crisis with relatively strong capital and
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Harnessing Big Data: Can Banks Make It Work?

Gathering, curating, and effectively leveraging the huge amounts of data available to banks and card issuers may be THE critical issue
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Financial Institutions: Helping Customers Bounce Back from Payment Adversity

We can’t be certain this is true for all, but we haven't spoken with one financial institution's payments executive recently that had
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Managing Through Crisis

Consumer and small business spending are a huge and growing contributor to U.S. economic growth – nearly 70% in the third quarter of
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